Distributed Engineering offers to all current subscribers unlimited technical support and free software upgrades.
We are committed in providing high quality software and support, and with every new release the numerous new features and enhancements will help you to perform your analyses more efficiently. Updating to the latest version at the first opportunity is strongly recommended.
The DE Tower Technical Support team is keen to help you get familiarized with new features and provide analysis advice and help you resolve any issues in a timely and most efficient manner.
Before contacting technical support, please ensure that you are running the latest version of the software. Click the Help / Check For Updates.
Current subscribers may request support in the following ways:
Online via e-mail at support@distengserv.com
Via telephone at +44 7472 146 245, 08:00 – 18:00 (UK Time), Monday – Friday, Excluding bank holidays
When contacting us by e-mail, please make sure that you add a saved input file and provide a complete description of the issues you are experiencing. Please send us snapshots of the software application windows.
